Return & Refund Policy
# Return & Refund Policy — GADGETPANDA99.COM
*(Operated by Bluecraft Ventures LLC, USA)*
We want you to love what you ordered. If something arrives **damaged or defective**, we’ll make it right—**quickly and politely**.
> **Important:** We accept returns/refunds **only for damaged or defective items**.
> **Change of mind** (didn’t like it / no longer needed / wrong choice) is **not eligible** for return or refund.
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## 1) Quick Summary
* **Eligible:** Damaged or defective items only
* **Report window:** **Within 3 days** of delivery (with a short **video + photos**)
* **Return window:** Ship back **within 7 days** of delivery (after we approve your claim)
* **Resolution:** **Replacement** (preferred) or **refund** if replacement isn’t possible or you choose a refund
We’re friendly about this—just follow the steps so we can help fast. 💛
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## 2) How to Start a Damage Claim (3-Day Report)
Please email us at **[support@gadgetpanda99.com](mailto:support@gadgetpanda99.com)** **within 3 days** of delivery with:
1. **Order number**
2. **Short unboxing video (20–60 sec)** clearly showing:
* Shipping label on the box
* Product unboxing and the **damage/defect**
* For electronic issues, a quick power-on test if applicable
3. **2–3 photos** of the item and any damaged packaging
> Why video? It helps us verify the issue and file it with the carrier/supplier quickly—so we can approve your resolution **without delays**.
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## 3) What Happens Next
* We review your claim within **1–2 business days**.
* If **approved**, we’ll issue a **Return Merchandise Authorization (RMA)** and instructions.
* **Don’t ship anything back** until you receive the RMA—returns sent without approval can’t be processed.
* Depending on the item and supplier, we may:
* **Send a free replacement** (our default when stock is available), or
* **Issue a refund** to your original payment method, or
* In some cases, authorize **no-return needed** (you may safely dispose or keep the item).
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## 4) Replacement vs. Refund
* **Replacement (preferred):** If the same item is in stock, we’ll ship a new one at **no extra cost**.
* **Refund:** If a replacement isn’t available—or you’d rather have a refund—we’ll process a refund to your **original payment method** after approval/inspection.
**Timing:** Once a return is received and inspected, refunds typically post in **3–10 business days** (your bank/card timelines may vary).
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## 5) Return Shipping
* For **approved damage/defect cases**, we cover return shipping or provide a prepaid label (as applicable).
* If a return is sent **without approval/RMA**, or to the **wrong address**, we can’t reimburse postage and the return may be refused.
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## 6) Packaging & Condition
To process your claim smoothly, please ensure:
* The item is returned (if requested) with **original packaging, accessories, manuals**, and any **free gifts/bundles** that came with it & should be ununsed.
* The product is securely packed to avoid further transit damage.
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## 7) Not Eligible (Common Situations)
* **Change of mind** / “no longer needed” / “not as expected” but **not defective**
* **Compatibility** issues where the product is not faulty (please check specs before buying)
* **Normal wear & tear** or damage caused after delivery
* **Opened hygiene items** (e.g., ear tips) that are not defective
* Orders with an **incorrect/incomplete address** provided at checkout (see Delivery Issues below)
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## 8) Delivery Issues & Tracking
* If tracking shows **“Delivered”** but you can’t find the package, please check with household members/neighbors/building management and contact the **carrier**. Unfortunately, “delivered but not received” is **not** treated as a damaged item.
* If an order is returned to sender due to **address errors** or **failed delivery attempts**, we can reship (reshipping fee may apply).
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## 9) Where We Ship From
We fulfill via our **USA warehouse** and, when faster/required by availability, via our **partner warehouse in China**. Return addresses and labels may vary by item—please wait for your **RMA instructions**.
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## 10) Need Help?
We’re here and happy to help. If you’re unsure whether your case qualifies, just **email us within 3 days** and we’ll guide you:
**[support@gadgetpanda99.com](mailto:support@gadgetpanda99.com)**
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**Friendly note:** Our goal is to solve genuine issues **fast** while keeping prices low for everyone. Sticking to the simple 3-day video + 7-day return steps helps us do both. Thanks for understanding! 🙏